General charter condition
The company CORETO USLUGE d.o.o. (hereinafter: the Company) specializes in the provision of
services for the active nautical holiday, and based on these general terms and conditions, it
ensures its customer’s services of several days of accommodation on board boat for
commercial purposes for rest and recreation.
The Company sets forth that the boat is technically sound, maintained and suitable for
navigation.
The person who confirmed the booking and made the advance payment (hereinafter: the
Client) establishes a legal relation with the Company and confirms compliance with these
general terms and conditions. Everything described in these conditions represents a legal
obligation for the Client, as well as for the Company.
When booking, the Client must provide the details required in the booking procedure.
1.PRICE AND TERMS OF PAYMENT
The prices for boat accommodation services are published in Euro (€) in the currently valid
price list of the Company. It shall include value-added tax in the amount prescribed by the
currently valid regulations. The Company reserves the right to change the price list without
prior notice, and it shall enter into force on the day of publication on the website.
The given prices include a technically adequate, clean boat with full fuel tanks, usage of the
boat and its equipment, compulsory mooring in the home marina, Croatian navigation permit,
a skipper and two crew members.
The prices for the accommodation on the boat do not cover the costs of marinas during the
charter, port taxes, fuel costs, other necessities, parking. The accommodation prices do not
include the travel insurance “package“: insurance against accidents and illness during the
trip, insurance against damage or loss of luggage, or voluntary health insurance.
To confirm the charter booking and be entitled to the prices in the current price list, the Client
makes an advance payment of 50% of the total charter price. The remaining amount up to
the complete value of the charter is paid not later than four weeks before the charter begins.
The Client can take over the booked boat only if all necessary payments have been made
correctly following the booking process, which is proved by the invoice issued by the
Company and provided that he has fulfilled all other conditions and obligations determined in
these general terms and conditions.
2. CANCELLATION OF THE CHARTER BOOKING
In case the Client wishes to cancel the confirmed booking of the boat, this must be done in
writing (e-mail, fax, or registered mail) to the addresses of the Company listed on the official
website of the company.
The date when the Company receives written notification of cancellation is the date which is
the base for the calculation of the cancellation costs, which is done in the following way:
–For cancellations up to six months before the beginning of the charter, the Company
charges 30% of the total price. The remaining amount shall be returned to the Client
at his expense.
–For cancellation from 6 months up to one month before the beginning of the charter,
the Company charges 50% of the total price. The remaining amount shall be returned
to the Client at his expense.
–For a cancellation within one month before the beginning of the charter, the Company
charges 100% of the total price, whereas in this case, it is deemed that the Client did
not cancel using the service and accordingly reserves the right to refer another
person to use the service.
–For cancellation after the takeover of the boat, the Company keeps 100% of the total
price and charges the Client for all costs arising from the cancellation.
In case the Client cancels the rented boat and manages to solely find a substitute Client at
the time of cancellation of booking who is willing to take over his rights and obligations, the
Company charges the Client only the difference between the original contracted price and
the real price agreed with the new Client.
The Company does not assume responsibility in case of changes or failure to perform the
paid services or part of the services due to force majeure (war, riots, strikes, acts of terrorism,
extraordinary sanitary conditions, natural disasters, interventions of competent authorities,
etc.).
3. CHECK – IN
The Company is obliged to provide the Client with a technically sound and equipped boat
with a full fuel tank, clean and tidy and ready for navigation.
The Client has the unconditional obligation to deposit the Company the amount of
5.000,00 € as a guarantee to compensate all eventual losses or damages during the use
of the boat. The deposit is made in cash, with a credit card slip, or by a POS terminal with an
automatic preauthorization.
If the Client is, for any reason, unwilling or unable to leave the mandatory cash deposit, the
Company reserves the right to terminate the contract at the expense of the Client and to
keep the entire amount paid for the accommodation services.
The deposit is refunded to the Client in total after representative of the Company ascertains
that there was no damage on the boat, that the fuel tanks are full, and provided there are no
claims from third parties, or are expected, against the Client in connection with his use of the
boat.
The Client is obliged to pay all the expenses of the damage the Client or any of his guests
have caused on the boat. The Company shall keep the amount of the deposit following the
cost of the repair and/or the cost of purchase of the equipment or spare parts of the boat.
In case the Client, without previous notice, fails to take over the boat 24 hours from check in,
the Company is authorized to terminate the contract unilaterally at the sole expense of the
Client, and the Client is not entitled to subsequent reimbursement claims.
If, for whatever reasons not attributable to force majeure, the Company is unable to hand
over the booked boat to the Client at the agreed time and place, the Company has a time
limit of 48 hours to provide the Client with another boat of similar characteristics.
Provided the Company fails to do so, the Client is authorized to terminate the contract and is
entitled to a full reimbursement of payments made to the Company. The Client cannot claim
compensation for damage caused by the inability to deliver the contracted boat at the agreed
time and place.
During the takeover of the boat (check-in), the Client is obliged to carefully examine and test
the boat and equipment’s conditions and verify that the actual state of the inventory and
equipment is accordant with the existing check-in list. All eventual complaints are made in
writing before the beginning of the journey. Any disguised defects and shortcomings of the
boat and/or equipment that could not be known to the Company at the boat handover, as well
as defects and malfunctions that occur after the handover of the boat, which the Company
could not predict, do not entitle the Client to seek reduction of the rental price.
Non-correspondence of equipment and inventory with the inventory list supplied to Client
upon booking does not authorize the Client to make any deductions of the contracted price
and represents no basis for reimbursement of damage – provided that the safety of
navigation is not endangered.
The boat is handed to the Client with all valid documents necessary for the rental and all
other enclosures in the boat folder.
Defects, incorrect recordings of instruments, or other problems with gear or equipment do not
entitle the Client to refuse check-in, stop the trip, or make financial claims – provided that
correct navigation is possible by applying classical methods and if the boat and crew safety
guarantees good navigation.
The Company may refuse to hand over the boat in case of:
–the charter has not been fully paid
–the Client has not paid the deposit or insurance thereof
–the necessary documents of the Client are missing or insufficient (no passport or ID
card)
If a Client wants to extend the accommodation period on the boat, he must contact the
Company return to the agreed harbor, and obtain written consent from the Company for the
boat’s new time and place of return. The contracted charter is considered prolonged when
the Client takes written permission from the Company to extend the used service.
4. RETURNING THE BOAT (CHECK-OUT)
The boat has to be returned at the agreed time, no later than by 9.00 AM of the last day of
the contracted use of the boat for the accommodation of passengers, in the harbor
determined by the contract, with a full fuel tank; ready for further navigation,
When the boat is returned (check-out), the Company representative checks the general
condition of the boat and its equipment and compares it to the inventory list.
The Client is obliged to report any eventual damage or loss to Copmany representative.
In case the boat is not returned with a full fuel tank, as outlined in the checklist which the
Client signs at the handover of the boat, the Client will be charged with the fuel, as well as
the service of filling the tank from the deposit.
5. THE CLIENT’S OBLIGATIONS
The Client undertakes and declares:
–To provide the Company with a list of guests containing full names, addresses, birth
dates, birth places, nationality, type and number of an identification document, not
later than one week before the beginning of the charter.
–To have valid passports. The costs of eventual loss or theft of the documents during
the use of the boat are covered by the Client.
–To all the provided information about the boat
–To handle its inventory and equipment carefully,
–to listen and abide by all the instructions and requests from the skipper
–Not to rent or lend the boat to a third party.
–Not to board more people than the boat is registered for, and not to allow people not
on the guest list to stay on the boat.
Agrees that the charter agreement is terminated if it is found that any guest has violated
these Terms & Conditions, a valid regulation and/or law of the Republic of Croatia and that
the Company can freely dispose of the boat without any right to compensation from the
Client.
To assume all responsibility and compensate all costs to the Company, which should be
established to have been caused by actions or omissions of the Client and his guests.
To notify the Company immediately in case of any defect of the boat or its equipment caused
by wear and tear. The Company is obliged to repair the defect within 48 hours of receiving
the notification.
If the boat has to stay in the port due to repairs and events not attributable to the Company’s
intention or gross negligence, the Client is not entitled to raise any claims if the repair does
not exceed ¼ of the entire charter period. Otherwise, the Client has to be reimbursed on a
pro-rata basis. There are no further reimbursements by the Company on this basis.
Suppose there is reasonable doubt that during the charter, the boat has been damaged in
the underwater part. In that case, the boat has to be navigated to the nearest port to perform
an underwater inspection of the boat and, if necessary, organize the boat’s lifting to dry land..
The Company retains the right to charge all proprietary and non-proprietary damage suffered
by the breach of the above-specified liabilities incurred by the Client and his passengers from
the deposit. If the deposit does not cover all the damages, the Client is liable for the
difference between the damage suffered and the amount paid/spent on the deposit.
The skipper has the function of the captain of the boat and assumes all duties and
responsibilities in that regard. The Client is obliged to respect all decisions made by the
skipper of the boat, including in terms of determining the route and adjusting the route to
weather conditions. The chartered skipper assumes complete responsibility for the safe
navigation and safety of the boat and its people. In the specified case from this article, the
Client is responsible for damages caused by his direct actions or the actions of other
passengers on board.
6. BOAT INSURANCE
The boat insurance covers damage inflicted to and by a third party (obligatory insurance).
third parties‘ possessions, which are kept on the boat in an official Company vehicle or the
Company office. By paying the advance payment and accepting the general charter
conditions, the Client renounces any rights to compensation by the Company concerning loss
and/or damage to personal and/or third-party possessions.
7. PROTECTION OF PERSONAL DATA
According to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
April 2016 on the protection of natural persons about the processing of personal data and the
free movement of such data, and repealing Directive 95/46/EC (General Data Protection
Regulation), the Company entirely applies the principles of the aforementioned Regulation
(hereinafter: Regulation).
Personal data shall mean any information relating to an identified or identifiable natural
person (‘data subject‘); an identifiable person can be identified, directly or indirectly, in
particular by reference to an identification number or to one or more factors specific to their
physical, physiological, mental, economic, cultural or social identity.
During its activities, the Company collects, uses, transmits, and processes the personal data
of its clients and guests, employees and other persons who can be identified directly or
indirectly (hereinafter: data subjects).
Depending on the nature of the data the Company may have various personal data of data
subjects at its disposal. This includes identification and contact information, financial data,
transaction data, data on contracted services and products, accounts, correspondence
addressed to the Company, and documented data (e.g., copies of identity cards, passports,
professional qualifications, credit cards, etc.) as well as publicly available data.
The Company processes personal data and may use them only for the purpose they were
collected. The processing of personal data is permitted only if and to the extent that at least
one of the following principles applies:
• Data processing is necessary for compliance with legal obligations to which the Company
is subject;
• Data processing is necessary for the performance of a contract to which the data subject is
party or to undertake specific actions at the request of the data subject before entering into a
contract within the area of activity of the Company;
• Data processing is required for the legitimate business interests of the Company or a third
party unless those interests are exceeded by greater interests or fundamental rights and
freedoms of data subjects who request the protection of their data.
• The data subject has given explicit consent to data processing.
The Company undertakes to process personal data legally, fairly, and transparently for the
data subject, to collect them for unique, explicit, and legitimate purposes, and not to process
processed for archiving purposes in the public interest, scientific or historical research, or
statistical purposes.
The data legitimately processed by the Company are collected from the data subject during
the establishment and course of the business relationship, during conversations with the data
subject, during their use of the Company website, from electronic messages, letters, and
other documents, when concluding employment contracts with Company employees and
when performing other activities for which the Company is authorized.
In cases where personal data are not received directly from the data subjects, the Company
commits to providing the data subject additional information on the categories of personal
data concerned, the source of the personal data, and whether they come from publicly
available sources.
The aforementioned information will be disclosed to the data subject within a reasonable
timeframe, depending on the circumstances of each specific case.
In certain cases, the Company may request the data subject’s consent to process their data
for specific purposes. When the data subject’s data is processed based on their consent, the
data subject shall have the right to withdraw their consent at any time. The withdrawal of
consent shall not affect the lawfulness of processing based on consent before its withdrawal.
It shall be as easy to withdraw as to give consent.
The fundamental rights of subjects whose personal data are being processed include the
following:
The right to be informed about the collection and any further processing of personal data;
The right to withdraw the consent for personal data processing and to request the termination
of the personal data processing;
The right to inspect the personal data contained in the data collections;
The right to rectify, amend, or erase personal data contained in the data collections if such
data are inaccurate or incomplete;
The right to oppose the processing of data for marketing purposes;
The right to object to the competent regulatory body;
The right to object to the collection and processing of personal data, in which case the
Company can no longer process the data unless they demonstrate convincing legitimate
grounds for the processing prescribed by the introductory Regulation or the favorable legal
regulations of the Republic of Croatia, that exceed the interests, rights, and freedoms of the
data subjects; or if the further processing of the data is required for the establishment,
The data subject retains the right to obtain the erasure of personal data relating to them
without unnecessary delay, and the data controller must erase personal data without
unnecessary delay if one of the conditions prescribed by Article 17 of the Regulation (“the
right to be forgotten”) has been met.
Suppose the Company has the explicit and voluntary consent of the data subject at their
disposal. In that case, they may use personal data to inform the data subjects about their
services. The Company allows the data subject to request the termination of the marketing
correspondence at any time.
The Company must safeguard the subject’s data following special legal regulations relating
to protecting specific data categories for a longer or shorter period.
According to its objective capabilities, the Company undertakes appropriate technical and
organizational measures to ensure the necessary protection of personal data. These
measures apply to computers (servers and workstations), networks and communication
connections, and applications.
Only authorized Company employees familiar with the data confidentiality requirements are
involved in the data processing. They are prohibited from using the data for personal
purposes or making them accessible to unauthorized parties.
According to the legal provisions outlined in the Regulation, any data subject who may have
an inquiry on how the Company uses their data or who wishes to file an objection to the
processing of personal data can contact the Company in writing at the official address of the
company`s office or through the public, the official e-mail address of the company. The
Company undertakes to respond as quickly as possible to any objection or inquiry relating to
the personal data of the person filing the inquiry/objection.
8. COMPLAINTS
Every Client has the right to a complaint if he/she considers the Company’s services
incomplete and/or not performed qualitatively satisfactorily. A written complaint with all
necessary documentation should be presented not later than seven days from check out..
Subsequently received or incompletely documented complaints will not be considered by the
Company.
The Company is obliged to provide a written solution to the received complaint within 15 days
of receipt. The Company can postpone the deadline for the complaint solution for an
additional seven days with the Client’s previous written approval, namely for gathering
information and checking the complaint claims with the persons directly or indirectly involved.
The maximum compensation per complaint can amount to the complained part of the
services and can not include services already provided or the total rental amount. This
The Client cannot deem EN to be responsible for adverse climate conditions, cleanliness,
and temperature of the navigation destinations and other similar situations and events that
may cause the Client’s dissatisfaction and are not part of the quality of the rented boat (e.g.,
polluted sea, bad weather, poorly maintained beaches, crowds, theft or damage to property
of guests, etc.).
LEGAL TERMS
If the Client is unsatisfied with Company‘s solution and cannot reach a reasonable
agreement with the Company, the court’s jurisdiction in Zagreb, applying Croatian law, is
agreed upon.
These terms and conditions shall enter into force on the day of publication on the company’s
official website and are considered available to all third parties on the day of publication.
Any changes and additions to these general conditions are possible and valid only in written
form.
By accepting the booking and paying the agreed price, the Client accepts the above–
mentioned terms and conditions, whether he read or interpreted them. These General Terms
and Conditions and navigation manuals exclude all former terms and conditions and
navigation manuals.
These general terms and conditions are binding for all Clients without exception, regardless
of whether they accepted the booking directly through the Company or an authorized agent.